Terms and Conditions

These terms and conditions outline the rules and regulations for the use of Tour4U Krakow's Website, located at https://tours4u-a0xl2680o8tabnq0.builder-preview.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Tours4U Krakow if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Tours4U, you agreed to use the required cookies.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

General Website Information

These Terms and Conditions define the rules for using the website available at www.tours4ukrakow.com owned by:

Tours4U Krakow
Ul. Florianska 13
Krakow, Poland
tours4u.krakow@gmail.com

The Website enables browsing available tour offers and submitting requests for booking guided tours. Submitting a booking request through the website constitutes acceptance of these Terms and Conditions.

Booking a Tour

To request a booking, the Client must:

• choose a tour from the available offers,

• select the preferred date,

• specify the number of participants,

• provide full name, email address, and contact details,

• submit the booking request.

After submitting the request, the Client will receive an acknowledgment email.

• The Website Owner will verify availability and send a confirmation email if the tour is available. This email will include:

• booking details,

• total price,

• a secure payment link to complete the reservation.

The booking is considered confirmed only after the Client has made the payment in full.

Payments

Payments are made via a secure payment link provided by Tours4U Krakow after confirmation of tour availability.

Available payment methods may include:

• credit/debit cards (Visa, Mastercard),

• bank transfers,

• or other methods offered by the payment provider.

The Website does not store or process payment data. All payments are encrypted and processed by the authorized payment operator.

Complaints

The Client has the right to file a complaint regarding purchased services. Complaints should be submitted by email to tours4u.krakow@gmail.com and include:

• full name,

• date of service,

• description of the issue,

• preferred resolution.

Complaints will be reviewed within 14 business days, and the Client will be notified of the decision by email.

Data Protection & Privacy

Personal data is processed in accordance with the General Data Protection Regulation (EU 2016/679 GDPR).

Clients have the right to:

• access their personal data,

• correct inaccuracies,

• request data portability,

• restrict or object to processing,

• request deletion of data,

• lodge a complaint with a supervisory authority.

Data is processed solely for the purposes of booking and providing services, fulfilling legal obligations, and for legitimate business interests.

Personal data is stored only as long as necessary for the above purposes and secured with appropriate technical and organizational safeguards.

Other

The Website Owner reserves the right to amend these Terms and Conditions at any time. Updated Terms and Conditions take effect upon publication on the Website.

These Terms and Conditions are effective from the date of publication on the Website.

Intellectual Property Rights

© 2025 Tours4U Krakow. All rights reserved. All content included on this website, including but not limited to text, images, graphics, logos, videos, and other materials, is the intellectual property of Tours4U Krakow or is used under license with all rights reserved.

You may not copy, reproduce, modify, distribute, display, transmit, publish, or create derivative works from any material contained on this website without the prior written consent of Tours4U Krakow.

Unauthorised use of any content may violate copyright, trademark, and other applicable laws and could result in legal action.